Mail and Your Inbox

Mail & Inbox

At a glance

Use mail for messages, items, and gold. Your inbox displays up to 10 player or support messages; a full inbox can also block Gem Store deliveries. Gold collected through mail and guild banks shares a 500-gold weekly limit.

Basic use

Open the envelope icon in the top-left menu. Enter a character name or display name such as Name.1234 to send a message, items, or gold.

Item	Details
Maximum subject length	31 characters
Maximum message length	511 characters
Sending rate limit	Two messages within two minutes
Sending to yourself	Not allowed, including to your other characters
Viewing sent mail	Not available after sending

Restrictions by account type

Free accounts

• Send messages only to mutual friends
• Cannot attach items or gold
• Can receive items and gold from other players
• Gold received counts toward the account's 500-gold weekly limit

New paid accounts

• A character must reach level 6 before the account can send mail
• New or upgraded paid accounts must wait seven real-world days before sending attachments
• New-account transfer limits rise by about 1 gold every 10 hours during the first 30 days

Established paid accounts

• Send messages to other players
• Can attach items and gold
• Weekly gold receipt limit: 500 gold

Inbox capacity

Message type	Limit	What happens when full
Player messages	10 visible messages	Additional messages enter a backlog
Backlog	Up to 51 messages	Further messages return to the sender
System messages	Separate limit of 15 messages	Oldest messages are deleted automatically, with attached items moved to your inventory

A full inbox can block Gem Store deliveries.
If you paid for an item but its mail has not arrived, make room in your inbox. A full 51-message backlog causes further incoming mail to return to the sender.

Clear old messages regularly, especially if you often receive items from guildmates or other players.

Weekly gold receipt limit

Mail collections and guild bank withdrawals share an account-wide limit of 500 gold per week. Trading Post proceeds do not count toward it.

Item	Details
Weekly receipt limit	500 gold
Reset time	Monday at 07:30 UTC
Gold above the limit	Stays attached to the mail until you can collect it after reset
Exception	Gold returned through Return to Sender can be collected despite the cap
Guild bank withdrawals	Count toward the same 500-gold weekly limit

Guild bank withdrawals and mail share this limit.
Withdrawing gold from a guild bank reduces how much you can collect through mail during the same week.